Tactics for Writing in Business.

I. Email Etiquette:

1. Formal or Informal:

2. Privacy:

3. Formatting:

4. CC or BCC:

5. Replay or Reply All:

6. Forward:

7. Priority and Receipt:

II. Email Structure:

1. Structure:

2. Email Subject:

3. Greetings:

4. Body Introduction:

5. Body Main Text:

6. Attachments:

7. Closing and signature:

III. Email Vocabulary:

1. Common Mistakes with Vocabulary:

2. Common Questions:

3. Phrases, Verbs and Nouns:

4. Staying Neutral:

5. Shortened Forms:

6. Suggestions:

IV. Email Grammar:

1. Direct Questions:

2. Passive Voice:

3. Impersonal Pronouns:

4. Distancing:

5. Polite Request:

V. Email Punctuation:

1. General Rules:

2. Comma:

3. Apostrophe:

5. Quotation Marks:

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